Customer Service Superintendent

Description

Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call “Service of the Second Mile.”

• →Oversee and complete repair and warranty work orders on schedule.
• →Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• →Coordinate with vendors and trade partners to ensure quality and timely repairs.
• →Perform hands-on repairs that don’t require a licensed professional.
• →Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• →Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.
• →Participate in Homeowner Orientations for new acquisitions.
• →Track repair cycles, analyze trends, and recommend cost-saving improvements.
• →Keep your knowledge of construction, service, and market trends current.
• →Other duties as assigned.

Requirements

• →At least 2 years in construction, maintenance, or a related field
• →Comfortable working alongside managers and leading trade partners
• →Proficient in MS Office and basic database/software use
• →Strong problem-solving and communication skills with a service-first mindset
• →Able to work under pressure and meet deadlines
• →Ability to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly