Accounts Receivable Coordinator

·         Invoice Management and Collection

o   Perform necessary steps to ensure invoices are accurately generated and delivered to customers within stated terms. Document collection efforts in corresponding customer files to track payment status.

o   Contact customers regarding aged invoice problems, initiate collection efforts, and communicate payment reminders to facilitate prompt payment processing.

o   Resolve outstanding collections by examining customer payment plans, payment history, and credit lines, taking appropriate actions to secure payment.

·         Discrepancy Resolution

o   Verify the validity of account discrepancies by obtaining and investigating information from sales, service departments, and customers. Reconcile customers' statements to ensure accuracy.

o   Resolve valid or authorized deductions by entering adjusting entries and ensuring adherence to established credit terms and payment plans.

o   Regularly interface with cross-functional Operations teams to address customer-related issues and facilitate efficient resolution of payment disputes or invoicing discrepancies.

o   Escalate and notify AR Manager and Department Managers promptly of any disputes or invoicing issues that require higher-level intervention or resolution.

·         Reconciliation and Reporting

o   Reconcile General Ledger cash accounts to ensure accuracy and completeness of financial records.

o   Assist in researching unidentified receipts with the bank and/or customer to properly allocate funds and maintain accurate accounting records.

·         Customer Service and Support

o   Provide exemplary customer service to both internal and external customers, addressing inquiries and concerns in a professional and timely manner.

o   Process email requests related to accounts receivable inquiries, ensuring timely and accurate responses to internal and external stakeholders.

o   Assist with internal and external audit inquiries by providing relevant documentation, explanations, and support as needed to ensure compliance with audit requirements.

·         Perform any other duties as assigned or required to support the company's overall operations and objectives.

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

·         Associate's degree in accounting, business, or related field preferred; or

·         2-3 years of equivalent combination of education, training, and experience will be considered.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.

Travel Requirements: No travel required for this position.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

·         Demonstrated willingness to learn about the organization, customer base, and role processes.

·         Self-motivated, organized, and capable of swiftly switching tasks as needed in a dynamic environment.

·         Collaborative team member with a proactive approach to seeking assistance and offering support to peers.

·         Ability to adapt within established processes while actively contributing to process improvements.

·         Strong analytical skills, with a curious mindset and a proactive attitude towards learning.

·         Exceptional attention to detail and thoroughness in all tasks.

·         Excellent customer service skills, with a commitment to providing exceptional support to both internal and external stakeholders.