Account Coordinator, B2C

The Account Coordinator, B2C is an entry-level role that will perform specific tactical job functions through cross-functional management of multiple internal departments.

What You Will Be Doing:

• Provide operational support to customers and value sales reps.
• Create and manage items in customer systems.
• Assist with shipment bookings in customer portals.
• Secure images and title metadata from the publishers. 
• Submit title set-up forms to customers and input SKU information in the distribution system. 
• Act as a customer support agent - communicate effectively with the ReaderLink team member who manages the clients through written and verbal communication to ensure that outstanding service is provided, meeting each request and deadline. 
• Set up virtual bundles in the internal system and communicate those details to the customer. 
• Responsible for submitting purchase orders, tracking and monitoring inbound shipments, processing promotional orders, and tracking placement reports. 
• Add titles to the internal system as needed. 
• Participate in customer-facing calls and advocate customer needs to internal teams. 
• Monitor customer's online sites to ensure titles are available and all content is complete and accurate. 
• Work closely with the account management team and support other internal departments to meet customer expectations. 
• Needs to be able to quickly assess a customer inquiry or account task, determine a solution or information needed, and own the process through completion and follow-up. 
• Produce ad-hoc sales reports and stock-level information.
• Explicit dedication to the company, account team, and key retailers. 
• Daily communication with ReaderLink's retail customers. 
• Primary liaison with ReaderLink Distribution Centers to coordinate the needed service/execution levels. 
• Provide administrative/account support as needed.
• Must be able to multi-task, meet deadlines, and manage the needs of the DCs, Inventory, and account management team.
• Other duties may be assigned, directed, or requested.

What You Will Be Doing: 

• High school diploma or general educational development (GED) diploma or certificate is required. 
• Bachelor’s degree in Business or a related field is preferred.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Creative thinker with strong analytical skills.
• Problem-solving skills with the ability to think creatively.
• Solid attention to detail and ability to multitask. 
• Team-oriented, hardworking, open-minded, and flexible.
• Detail-oriented, strong organizational skills, flexible, and efficient.
• Must be focused on continuous improvement and be self-motivated.
• Ability to multi-task and prioritize multiple projects/requests.
• Fast learner, team player, and aggressive problem solver.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Ability to read and interpret documents such as instructions and procedure manuals.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems including variables.
• The work performed is in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast-paced, team environment.
• Employee is occasionally exposed to vibration and dust.