Assistant, Visitor Experience

• Multiple casual roles
• Late July start date, training provided
• $26.30 per hour plus 25% casual loading and superannuation
• Great location convenient to public transport

You will create remarkable customer experiences at a range of events, from rock concerts to symphony orchestras, First Nations dance performances and Comedy Festival shows. You will work across our spectacular venues including theatres and the Sidney Myer Music Bowl.

For a glimpse into the variety at Arts Centre Melbourne check out our Instagram.

Experience not required, but some customer service/hospitality experience will be advantageous. We have a supportive and responsive training program.

You will greet and guide customers, anticipate their needs during events and shows, ensure areas are safe and operationally effective, and serve bar food and beverages at intervals.

Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.

To hit the ground running, you will have good availability in your first month to gain momentum working across all our venues.

Arts Centre Melbourne is a place where people connect with each other. We want to hear your voice and your experience and  encourage you to write you own responses instead of using AI generated outputs. Use of AI responses may impact your opportunity to progress through the recruitment process

For more details, please read  Position Description - Assistant Visitor Experience 2026.docx

• Wednesday 1 July & Thursday 2 July- Assessment Centre/Interview

You must be available on these key dates:

• Tuesday 28 July - Customer Service Induction
• Wednesday 29 July - Customer Service Training

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Please submit your RSA certificate, resume and cover letter by 11:55pm Sunday 28th June 2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

At Arts Centre Melbourne (ACM), we employ the HumanForce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality/Kitchen Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer. 

Advertised: 19 Jun 2026 AUS Eastern Standard Time
Applications close: 28 Jun 2026 AUS Eastern Standard Time

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