Duty Manager, Ticketing Services

• Lead and motivate key ticketing service teams
• Variable Time (22.5 hours/week) position, fixed term to July 11 2027
• Work in an iconic landmark conveniently close to public transport

The Duty Manager, Ticketing Systems will ensure the successful operational delivery of day-to-day ticketing services. In this role, you’ll support and lead the Assistant, Ticketing services team towards always providing a high level of efficiency and customer service.

 For more information please read the Position Description 

We’re seeking a confident, enthusiastic and passionate leader dedicated to making every customer experience remarkable. You align with our values and are genuine when interacting with people. If you have proven experience in delivering excellent customer service for event ticketing, we want to hear from you!

Due to the scheduling of live performances and to support the 7-day Ticketing Services operations, the rostering of hours and days of work for this role will vary each week.

• Substantial experience in delivering customer service for event ticketing
• Demonstrated experience in effectively leading and improving the performance of a team in a customer service environment
• Moderate experience in financial reconciliation
• Proven experience in conflict resolution and creative problem solving – a high capacity to solve customer complaints
• Excellent planning and organisational skills
• Experience in the use of Tessitura will be highly regarded

For more details about the role and our values, please read the position description  Duty Manager - PD.DOC

The Ticketing Services team sits within the Destination and Audiences pillar and is responsible for proactively delivering personalised ticketing and customer services of value to our patrons that create the ultimate experience before, during and after each visit.

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au

Please submit your resume together with a cover letter addressing the selection criteria by 11:55pm, Wednesday 8th July 2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer. 

Advertised: 25 Jun 2026 AUS Eastern Standard Time
Applications close: 08 Jul 2026 AUS Eastern Standard Time

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