Reitz Union Building Manager

Classification Title:	Univ Union Program Specialist
Classification Minimum Requirements:	A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.
Job Description:

• Provide support and oversight to all staff on duty during assigned shift, including but not limited to housekeeping, maintenance, productions, and event coordinators; provide guidance and resolve operational issues and concerns; assist with special tasks as needed
• Maintain a safe and secure environment by monitoring facility activity, addressing safety concerns, and coordinating with University Police and other emergency personnel as needed
• Open and close the facility according to established procedures
• Conduct regular facility inspections to identify operational, maintenance, safety, and security concerns
• Periodically monitor adjacent grounds and parking areas to deter theft, vandalism, and unauthorized use
• Respond to facility emergencies, critical incidents, and facility disruptions; direct staff response efforts, coordinate resources, and ensure timely documentation and communication with supervisors
• Uphold and enforce all university, departmental and facility policies, procedures, and standards
• Ensure compliance with safety regulations, ADA requirements, and other applicable guidelines
• Serve as a role model for professionalism, accountability, customer service, and operational excellence

• Serve as the facility management representative for meetings, conferences, and special events held in the facility
• Collaborate with event staff, facility users, and clients to ensure successful event execution and exceptional customer experiences
• Review event diagrams and set up requirements to ensure rooms, audiovisual equipment, and support services are prepared accurately and efficiently
• Assist with room setups, event transitions, strikes, and equipment staging as needed
• Monitor event operations and staff performance, providing real-time coaching and guidance to maintain service standards
• Troubleshoot facility and audiovisual issues and coordinate solutions with appropriate departments
• Ensure timely access to event spaces and provide responsive customer service to guests, clients, and campus partners
• Assist hotel staff with addressing facility concerns presented during guest stays

• Complete comprehensive shift reports detailing operational activities, staffing concerns, facility inspections, events, incidents, and maintenance issues
• Prepare and submit incident reports, work orders, and required documentation in a timely and accurate manner
• Report urgent situations, security concerns, and facility issues to appropriate leadership personnel
• Manage Lost & Found operations, including documentation, retention, and disposal processes

• Assist with onboarding and training of event operations staff
• Assist in development, maintenance, and implementation of event operations training programs, manuals, reference materials, and operational procedures
• Observe staff on shift and provide coaching, constructive feedback, and retraining as needed

• Performs special projects, tasks, and other duties, as assigned, to support departmental needs

Expected Salary:

$18.93/HR; A shift differential is added to the 2nd shift

Required Qualifications:

A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred:

• Knowledge of building operations, facility management, and/or event management
• General knowledge of audio-visual systems and event technology
• Experience reviewing event diagrams and coordinating set-ups to meet client specifications
• Proficiency with computers, scheduling software, and common business applications
• Strong verbal and written communication skills
• Excellent customer service skills with a commitment to creating a positive experience for guests, clients, and campus partners
• Effective interpersonal skills and the ability to build positive working relationships
• Demonstrated ability to work collaboratively and contribute to a team-oriented environment
• Strong problem-solving skills, sound judgement, and the ability to make decisions in a fast-paced environment
• Function effectively in a fast-paced environment with frequent interruptions
• Handle multiple projects or tasks simultaneously
• Understand, interpret, and apply rules, regulations, policies, and procedures
• Reliable, punctual, self-motivated, and capable of working independently with minimal supervision
• Ability to manage emergencies, critical incidents, and challenging situations calmly, professionally, and effectively

Special Instructions to Applicants:

In order to be considered, you must upload your resume and a cover letter.

Criminal background check is required.

Normal Work Schedule:

• This is an evening shift; 4:00pm - 12:00am
• Days off rotate to meet department needs
• Working every other weekend is required

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.

Health Assessment Required: Yes

 

Advertised: 04 Sep 2026 Eastern Daylight Time
Applications close: 15 Oct 2026 Eastern Daylight Time

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