Key Account Specialist - Onsite

• →Partner with field-based Key Account Managers as the primary inside resource for assigned strategic accounts, building strong relationships with customers and internal teams.
• →Manage tactical customer needs, including quotes, sales orders, returns, inventory coordination, backorders, and follow-up using ERP and CRM systems.
• →Investigate customer and operational issues to identify root causes, engage the appropriate internal partners, recommend solutions, and follow through to ensure issues are fully resolved.
• →Analyze purchasing trends, sales performance, inventory activity, and customer data to proactively identify risks, efficiencies, cost savings, and growth opportunities.
• →Prepare dashboards, reports, presentations, and business review materials using Microsoft Excel and other reporting tools to turn account data into useful insights.
• →Coordinate across Product, Sales, Supply Chain, Accounting, Logistics, and other teams to solve customer needs accurately and efficiently.
• →Identify opportunities to improve product standardization, ordering processes, e-procurement, and other processes across customer locations.
• →Provide proactive, responsive support to customers across multiple U.S. time zones, taking ownership of follow-up and adjusting work hours as needed.

• Required:
  
  • High school diploma or equivalent.
  • Two (2) or more years of experience in B2B customer service, inside sales, account support, food manufacturing, or a related business environment.
  • Demonstrated ability to independently investigate problems, identify root causes, develop solutions, and follow through to resolution.
  • Strong customer-service mindset with a proactive approach to communication, follow-up, and problem-solving.
  • Proficiency with Microsoft Office or Google Suite, including spreadsheets, and experience using ERP, CRM, or similar business systems.
  • Strong organization, communication, time management, and attention to detail with the ability to manage multiple priorities independently.
  • Ability to learn complex customer, product, and business processes and apply that knowledge to practical customer solutions.
  • Ability and willingness to adjust work hours as needed to support customers across multiple U.S. time zones.
• Preferred:
  
  • Bachelor's degree in Business or a related field, or equivalent professional experience.
  • Experience supporting key, strategic, national, or multi-location B2B accounts.
  • Experience within distribution, food manufacturing, industrial manufacturing, or sanitary processing environments.
  • Experience using ERP systems for order management, inventory, transaction management, reporting, or customer support.
  • Experience with Excel reporting, PivotTables, lookup functions, dashboards, or customer performance analysis.
  • Experience coordinating across multiple business functions to investigate and resolve customer or operational issues.
  • Familiarity with industrial product categories such as Food Ingredients, QA/QC, MRO, Safety/PPE, Sanitation, Packaging, Material Handling, or Sanitary Process and Flow Control.

How to Apply:
If you take pride in delivering a white-glove customer experience, we’d like to hear from you. Apply today to join our Key Accounts team and help provide the trusted, proactive support our customers count on.

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.