Group and Individual Reservationist

Red Ember Recruitment is seeking to hire a Group and Individual Reservationist for our client based in CBD. To ensure that all reservations requested are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy. To check all reservations/bookings downloaded from Central Reservation Office, confirm send correspondence where necessary To ensure that all banqueting & events reservations requests are entered or responded to quickly and accurately and confirmed accordingly within the company turnaround policy. Ensuring that reservation, events policies and procedures regarding payments, confirmations& terms and conditions are effectively adhered to, and in line with a 5-star Hotel. To assist the Sales & Marketing department in promoting and selling the hotels & the facilities to prospective guests. Ensuring and adhering to effective communication from the reservations / banqueting department to all operational departments. To ensure that room type overbooking is managed far in advance to avoid hotel overbooking. To ensure that deposits and contracts are received timeously, correctly, and to report any deviations to the Reservations Manager. To be fully aware of the trends in the industry and make suggestions for the improvement of hotel occupancy. General Office and Admin duties. Maintaining all guest/agent/company profiles in Opera. Handling guest Queries. Any other relevant duties. Requirements At least 2 years’ experience in Individual and Group/Block Reservations is essential. Banqueting / Events Booking experience essential. Excellent knowledge of Microsoft Office. INFOR “Individual and Group/Block Reservations” experience (Essential) INFOR “Front Office and Cashiering functions” an advantage. Excellent administration skills. Setting up of group contracts and invoices. Good understanding of Revenue Control & Yield Management. Fluent in English – verbal and written. Excellent telephonic and written communication skills. Able to work under pressure. Time management skills. Display a high level of emotional intelligence. Ability to work alone as well as with a small team. Customer orientation, professional charm and sophistication is an advantage. Presentable. Ability to work shifts and occasional overtime. Grade 12 Front Office, NQ Level 2 or other relevant tertiary qualifications an advantage.