Account Fraud Specialist I

Redwood Credit Union is looking for an Account Fraud Specialist I, who will identify, prevent and mitigate fraud and related threats against RCU Members, assets, and team members. Serve as a responder to Member, Branch and Back Office concerns, evaluating content and measuring risk, forwarding priority matters to the Account Fraud Assistant Manager.

 

o Review daily Mobile Deposit Capture reports (MDC Fraudboard) to identify potential fraudulent transactions and restrict accounts as needed.

o Review daily reports in Verafin which identify New Account Fraud, Wire Fraud, MDC Fraud, ATM Fraud, and Online Banking Account Takeover. When fraudulent activity is identified, restrict accounts, and communicate with Members as appropriate.

o Review Member high-risk contact information changes for potential account takeovers and restrict/secure accounts where necessary.

o Review daily reports for potential External Transfer Fraud associated with Online Banking Account Takeover through Jwaala Manager.

o Review daily HELOC draft reports to identify anomalies which may indicate a compromised account.

o Review high risk wires through fraud monitoring software, review call recordings to identify red flags and conduct Member follow-up as needed.

o Manage New Account Opening Report (PPS) to provide a mechanism for branches to amend identity theft/fraud concerns.

o Partner with branches during the new account opening process to address high-risk prospective Members and request documentation to allay any identity theft concerns.

o Review monthly fraud statistics to ensure timely filing of Suspicious Activity Reports (SAR) where needed, ensuring accuracy and compliance with BSA requirements and in accordance with regulatory deadlines.

o Fraud Activity Response- Investigate escalated alerts or notifications from both inside and outside of the organization. Follow through with account restriction and Member communication, when appropriate.

o Analyze Member and transactional data to identify potentially fraudulent activity, exercise solid judgement on examining information, and document fraudulent activity, behaviors and/or patterns.

o Serve as a resource for fraud or other suspicious activities for branches, departments, and external parties (i.e. law enforcement and other financial institutions.)

o Work closely with law enforcement to file fraud reports, providing evidence in a timely and

succinct manner to facilitate prosecution.

o Keep abreast of fraud and AML-related regulations and trends for changing compliance and risk; recommend business process improvements when gaps are identified.

o Provide excellent service to all Members, volunteers, internal employees, and service providers.

o Prepare weekly status report and forwards it to Account Fraud Assistant Manager.

 

 

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

 

The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of two years’ experience in depository financial institution processes and procedures or similar experience preferred.

 

Compensation: Base starting range: $30.00 to $40.00 per hour commensurate with experience.

 

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

 

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

 

• Ability to lift-up to ten (10) pounds occasionally.

• Ability to use a keyboard and general office equipment (i.e. copy, fax, ten-key, etc.).

• Ability to stand, bend, stoop, sit, walk, twist, and turn.

• Ability to function effectively in an office environment, including working in a cubicle.

 

 

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 

                                                  

                                                  We are an Equal Opportunity Employer