Assistant Manager - REEDS Jewelers, Triangle Town Center

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact. 

• →Partner with the Store Manager to exceed sales goals and KPIs.  
• →Be a sales leader and mentor on the floor, leading by example.  
• →Drive growth through key product strategies and promotional execution.  
• →Foster new and repeat customer relationships through client development efforts.  

• Deliver and coach exceptional customer service at every touchpoint.  
• Ensure an elevated and personalized shopping experience.  
• Actively support the team during peak traffic and high-stakes moments.  
• Use feedback to refine store experience and service strategy.  

• Support hiring and retention of top-tier talent.  
• Mentor team members and provide actionable coaching and recognition.  
• Promote a culture of learning, teamwork, and performance.  
• Help manage training, development, and performance tracking.  

• Keep daily operations running smoothly and efficiently.  
• Uphold company policies and ensure compliance.  
• Monitor inventory, loss prevention, and store standards.  
• Optimize processes and back-of-house organization.  

We live and lead through REEDS’ guiding principles: 

• Integrity – Do what’s right, always.  
• Performance Excellence – Drive results, embrace growth.  
• Stewardship – Build trust with every action.  
• Professionalism – Lead with confidence and consistency.  
• Entrepreneurial Spirit – Think big, act boldly.  
• Team Orientation – Collaborate and uplift others.  
• Passion – Love what you do and have fun doing it.  

• Experience in retail, preferably within luxury, specialty, or jewelry retail. 
• Passion for the Pandora and REEDS brand 
• Strong leadership presence with the ability to inspire, guide, and develop a team. 
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms. 
• Availability to work a flexible schedule including evenings, weekends, and holidays. 
• High School Diploma/Equivalent 
• Must be legally eligible to work in the U.S. 
• Must be able to stand for extended periods as required and lift up to 30 lbs.  

• Previous coursework or certification from the Gemological Institute of America (GIA) 
• Passion for jewelry, watches, and providing a luxury client experience 
• Leadership in retail or hospitality