SOS Coordinator - Full-Time, Contract (until end of June 2027)

Department: Services & Operational Support (SOS)

Location: Vancouver, BC (Hybrid — 1 day/week on‑site)

Position Type: Full-Time, Contract (Maternity Leave until end of June 2027)

We’re seeking a highly organized, detail‑driven Coordinator, Operations Support & Payment Exceptions to support high‑volume operational workflows across Canada and the U.S. This newly created hybrid role combines payment exception coordination with broader operations support, helping ensure the accuracy, timeliness, and governance of payment and administrative processes.

Reporting to the Manager, Services & Operational Support, the Coordinator acts as a key operational partner to SOS leadership, providing day‑to‑day oversight of workflows, monitoring service exceptions, and supporting reporting and quality controls. The role works closely with Branch Accountants, Operations teams, and Customer Experience (CX) to ensure smooth financial posting, timely issue resolution, and consistent operational performance.

The ideal candidate is proactive, analytical, and thrives in a fast‑paced, deadline‑driven environment, with a strong ability to manage priorities across multiple workstreams.