Director of Communications

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for a Director of Communications to own how Relay communicates—externally in earned media, and internally across the company. This is a builder role: you’ll be our first dedicated comms hire, which means you’re starting from a position of real momentum—an active PR agency relationship, a brand campaign in market, and a growing media presence—and your job is to turn that into a durable communications function with the infrastructure, relationships, and editorial discipline to match where Relay is going.

The right candidate is a sharp, opinionated communications leader who has worked in a high-growth environment before, knows how to punch above their weight with limited resources, and brings a genuine point of view on how a brand earns trust in a crowded category. You’ll report directly to the VP of Marketing and partner closely with Brand, PMM, and the executive team to ensure what we say publicly reflects what we believe internally—and lands with the audiences that matter most.

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  We're looking for people who are relentless, curious, and care deeply about the work. You're encouraged to apply even if your experience doesn't perfectly match the job description -- your perspective and drive matter more. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive.

  If you require accommodations at any stage of the hiring process, please reach out to your Talent Partner.

  Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check and employment verification through Certn.

  Important Notice: Relay’s recruitment team only contacts candidates and corresponds from official corporate email addresses ending in @relayfi.com. We will never ask for sensitive personal data (such as bank account details, credit card numbers, or social security/insurance numbers) during the initial application or interview stages.

• You have 8+ years in communications, PR, or corporate affairs roles, with meaningful experience at a high-growth SaaS, fintech, or consumer brand.

• You’ve owned a media program before—you have reporter relationships you built yourself, coverage wins you drove personally, and a clear theory of what makes a story land.

• You have strong executive communications chops: you’ve written for a CEO, shaped a founder’s public presence, and know how to coach someone who’s brilliant but not naturally a media personality.

• You’re a skilled writer with a high editorial bar—you can cut through jargon, write for a small business owner, and tell a financial product story without making it sound like a financial product.

• You’ve worked in a regulated or compliance-adjacent environment and know how to get the legal team to yes without losing the headline.

• You’re a strategic operator who can build systems and processes, not just campaigns—you know what a mature comms function looks like and can run toward it from scratch.

• You’re comfortable being the only one in the room who owns this function, which means you’re low-ego about doing the work while being high-conviction about the strategy.

• You have experience working with brands that serve small business owners or self-employed professionals.

• You have a public POV on communications, media, or brand—newsletter, talks, a LinkedIn presence people actually follow.

• You’ve navigated a major brand moment under pressure: a funding round, a product controversy, a category-defining campaign.