Home Health Insurance Authorization Specialist

The Insurance Verification & Authorization Coordinator is responsible for ensuring accurate patient insurance verification, authorization processing, and maintenance of coverage documentation. This position plays a key role in supporting agency operations by maintaining accurate records, communicating with insurance providers, and assisting with administrative functions to ensure timely patient care services.

• →Ensure accurate entry, access, and retrieval of patient and insurance information within company databases and systems.
• →Verify patient insurance benefits and eligibility coverage.
• →Obtain and pre-certify initial insurance authorizations for services.
• →Monitor authorization expiration dates and follow up to maintain required re-certification and continued coverage approvals.
• →Document and update patient authorization and coverage information accurately and timely.
• →Communicate professionally with insurance company representatives regarding eligibility, authorization status, and coverage questions.
• →Assist with administrative duties including billing support, payroll assistance, filing, and other office procedures as needed.
• →Support special projects and additional duties assigned by leadership.
• →Promote the agency’s mission and philosophy by maintaining a professional, positive, and customer-focused attitude with patients, families, physicians, referral sources, and community agencies 

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in insurance verification, authorizations, or related healthcare insurance experience preferred.
• Excellent phone communication, computer, interpersonal, and organizational skills required.
• Knowledge of medical terminology preferred.
• Ability to establish and maintain professional relationships with insurance company representatives and internal team members.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.

Location Requirement
This position requires working onsite at the Plano office. Remote work is not available for this role.

• Competitive compensation package
• Mileage reimbursement for work related travel 
• Company vehicles available for select roles
• Medical, vision, and dental insurance
• Health Savings Account available with company contribution
• Generous paid holidays and vacation
• 401k with company match
• Company sponsored life insurance