Customer Success Associate

East Coast UsaRemotefull-timemid

OtherCustomer Success Associate

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Quick Summary

Overview

About Rely Rely is an AI-native platform accelerating due diligence and audits for the $265B multifamily real estate market. We're a remote-first,

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OtherCustomer Success Associate

Rely is an AI-native platform accelerating due diligence and audits for the $265B multifamily real estate market.

We're a remote-first, lean team moving fast on product and already working with some of the largest multifamily owners/operators/lenders in the country. We're looking to hire a mission driven, customer success manager that wants to make an immediate impact and improve the lives of our customers.

About the Role

~2 min read

Rely is looking for a Customer Success Associate with hands-on multifamily experience to help our customers get the most out of our audit and diligence platform.

This is an ideal role for someone who has worked inside multifamily operations, due diligence, lease administration, transitions, or property management and understands the details behind leases, rent rolls, resident files, and property-level data.

What You’ll Do

Help onboard customers and guide them through their first audits
Review lease audits, rent rolls, and property data to ensure customers are getting useful, actionable results
Serve as a day-to-day resource for customers using Rely
Help customers understand discrepancies, findings, and opportunities identified by the platform
Work closely with our product team to translate customer feedback into product improvements
Support acquisition diligence, internal audits, transitions, and other multifamily workflows
Help develop best practices as we scale customer success across the industry

What We’re Looking For

3–5 years of multifamily experience
Direct experience reviewing leases, rent rolls, resident files, or lease audits
Strong understanding of how multifamily properties operate
Experience with systems like Entrata, Yardi, RealPage, or similar PMS platforms
Extremely detail-oriented and comfortable working with large amounts of property-level data
Strong communicator who can work directly with property teams, operators, and executives
Comfortable in a fast-moving startup environment where the role will evolve quickly

Great Backgrounds for This Role: Auditor, due diligence analyst, transitions specialist, property accountant, operations analyst, property management associate, or someone who has worked directly on multifamily acquisitions and audits.