Guest Services Agent

United States·Evansville Hampton-Hei - EvansvilleNormalmid

Hospitality & TourismGuest Services Agent

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Overview

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Technical Tools

Hospitality & TourismGuest Services Agent

~1 min read

→Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
→Promptly, accurately and efficiently know how and where to post all charges.
→Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
→Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
→Review any reservations with special requests and work to block rooms accordingly.
→Have knowledge of hotel rates, discounts and how to handle each.
→Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements (In-Office Role)
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.