Customer Care Executive - Call Centre - Vikhroli

About the Role:

● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS

● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority

● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.

● Needs to achieve monthly sales collection targets

Key Result Areas:

● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)

● Ensure to maintain CRM quality standards in each customer communication.

● Adhere to the benchmark & SOP prescribed in the training.

● To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

● Attentiveness.

● Excellent telephone skills

● Clear communication skills

● Ability to use positive language.

● Time management skills and Good Typing speed

● Good interpersonal skills and ability to work with internal & external team

● Data Analysis

Educational Qualification / Other Requirement:

● Graduation

● Liking for Telesales

Role Type / Key working relationships:

● Individual Contributor

● Internal team

● External stakeholders