Graduate Team Leader

Are you a graduate looking for a hands-on, dynamic role where you can shape your career, be rewarded for your efforts, and make a real impact in a global company?

Join Initial Washroom Hygiene at the Birmingham branch, and embark on an exciting journey towards a successful career in a FTSE100 company.

You will start your career with us as a Service Team Leader, where you will be responsible for managing a team of Customer Delivery Representatives, reporting directly to the Service Centre Manager. You will  ensure the delivery of Key KPIs, including - Health and Safety, State of Service, Vehicle Maintenance, Productivity. 

The position entails weekly planning of the routes to ensure maximum customer facing time and minimise driving time. Daily debriefing of direct reports to ensure they have completed the planned works and re-plan as necessary to maximise customer satisfaction.    

Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved

Assist various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved

Work alongside the Service Centre Manager, Service Manager and Other Service Team Leaders to deliver the required company objectives for the branch

Manage performance to ensure the CDR is working their contracted hours, fulfilling their daily calls and holding to account any performance issues

Contribute to route solutions for new customer service requirements

Able to identify sub-standard customer service, route deficiencies or CDR performance to line management.

Provide support to service centre management team providing customer service data from the CDR

Support and communicates business requirements to the CDR, ensuring all CDRs are clear on objectives and tasks

Plan time to ensure that the service operation runs efficiently to support customer expectations

Ensures that all CDRs operate in an efficient and effective manner

Able to support and coordinate CDR resources whilst developing and managing CDRs based at the Service Centre to ensure that the required Company standards are achieved.

Pro-actively review CDR and vehicle requirements to ensure effective and efficient use of resources.

Adhere to Company Health and Safety and environmental policies and obligations.

Now that you’ve gained a broad understanding of the operational side of the business,  you will decide which position you would like to potentially move into next.

You may have the chance to move into:

• Field Account Manager - you will be responsible for sales in a certain patch area
• Indoor Sales/Customer Relations Team Leader - leading a team of indoor sales colleagues
• Regional Account Manager - supporting our Key Account Customers 
• You can also remain as Service Team Leader 

After two years, you will be ready to take on more senior positions such as Sales Team Leader, Key Account Manager, Branch Manager, Central Technical,  or roles in Area Central Support. 

With structured career progression, we ensure you are fully prepared to take your next career steps within the company.

• A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary).
• A full UK driving licence or be working towards this.
• Target-driven, ambitious and self-motivated.
• Comfortable working out in the field dealing with customers face-to-face.
• Want to work with people and provide excellent customer service.
• A desire to work hard and have fun.

At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control and hygiene provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

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Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here