Operations Officer

The Operations Officer - Corporate ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.

Rentokil Boecker® Operations Officer - Corporate is held accountable for the below job responsibilities:

● Implement the standards set in Rentokil Boecker® Operations Manual.

● Schedule appointments as per client’s availability.

● Arrange a proper dispatching for all teams.

● Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.

● Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.

● Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.

● Arrange and confirm distribution of promotional items as per the marketing calendar.

● Communicate with the sales department regarding new clients; check and sign the Survey Sheet.

● Handle call backs and solve them within 48 hours.

● Follow up on the Call Back report.

● Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels.

● Generate and submit the assigned reports to concerned management.

● Handle the client’s data accurately and timely on Rentokil Boecker® systems.

● Review submitted treatment reports and take action when deemed necessary.

● Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.

● Schedule yearly pest control treatments and follow up on their execution.

● Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.

● Advise technicians on pending payments to be collected from clients.

● Prepare an overtime report and submit it to the Operations Manager for approval.

● Assist the Operations Manager in preparing and delivering training sessions when needed.

● Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.

● Act as a PMP ambassador and enhance communication between PMP and other team members.

● Handle all PMP related requests (leaves, loans, uniforms, certificates...) and communicate them to concerned parties.

● At least 2 years of experience in operations or relevant field.

● Effective decision making and problem-solving skills.

● Excellent verbal and written communication skills.

● Remarkable attention to details.