Bilingual Collector

* Make and receive collection calls in both Spanish and English, including participation in automated dialer campaigns.

* Communicate with consumers professionally and respectfully to understand their circumstances and identify appropriate account-resolution options.

* Negotiate payment arrangements and secure commitments in accordance with established guidelines and authorization levels.

* Manage an assigned portfolio of accounts and consistently follow up on promises to pay and other required account activity.

* Follow approved call scripts, negotiation strategies, objection-handling techniques, and internal procedures.

* Conduct skip tracing to locate consumers and obtain updated contact information.

* Accurately and thoroughly document all account activity, including consumer communications, payment arrangements, disputes, bankruptcies, and attorney representation.

* Maintain current and accurate work-in-progress records.

* Meet established daily, weekly, and monthly performance expectations related to calls, contacts, payments, fees, and promises to pay.

* Meet or exceed established quality assurance standards.

* Comply with the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and all other applicable federal and state laws, regulations, and company policies.

* Maintain the confidentiality and security of consumer, client, and company information.

* Adhere consistently to assigned work schedules, attendance expectations, and call requirements.

* Perform other related duties as assigned.

* High school diploma or equivalent.

* Professional fluency in both Spanish and English, including the ability to communicate clearly and effectively by phone in both languages.

* Strong verbal communication, listening, negotiation, and problem-solving skills.

* Ability to remain professional and composed during challenging or sensitive conversations.

* Ability to manage multiple accounts, priorities, and follow-up obligations in a fast-paced environment.

* Strong attention to detail and the ability to document account activity accurately.

* Basic computer proficiency and the ability to learn collection software, customer relationship management systems, and other internal platforms.

 * Ability to work a full-time, Monday through Friday, on-site schedule at our Tampa office and participate in the department’s rotating schedule, which currently includes approximately one late-night shift per week and one Saturday shift per month. Late-night and Saturday shifts are currently worked remotely from home. Schedule and work-location arrangements are subject to change based on business needs.

* Two or more years of third-party collections, call center, customer service, sales, or negotiation experience.

* Familiarity with collection systems, automated dialers, or customer relationship management platforms.

* Knowledge of the FDCPA, FCRA, or other consumer financial protection requirements.

* Self-motivated and goal-oriented.

* Resilient and comfortable handling objections.

* Persuasive while remaining respectful and professional.

* Organized and consistent with follow-up.

* Detail-oriented with strong documentation habits.

* Comfortable being measured against defined performance and quality standards.

* Coachable and willing to apply feedback.

* Committed to ethical, compliant, and consumer-focused collection practices.

Resident Interface is unable to provide employment visa sponsorship for this position.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to include every duty, responsibility, or qualification required. Responsibilities may be modified, and additional duties may be assigned based on the ongoing needs of the organization.

Resident Interface is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.