Consumer Lending Loan Administrator

Responsibilities include, but are not limited to the following: 

Administration:

• Prepare multiple daily, weekly, monthly and quarterly reports of departmental sales and service results. Analyze reports for any trends/issues requiring further investigation and review output with Senior Vice President (SVP). 
• Assist the BB Team Leaders in a variety of administrative functions. Help schedule team meetings, team calls, help with on-boarding and off-boarding BB colleagues, schedule customer events and assist with customized sales reporting. 
• Assist the SVP with preparation of internal communications and presentation decks used for internal presentations. 
• Represent the BB at multiple corporate events throughout the year in various capacities, assisting where needed. 
• Represent/assist the SVP of Business Banking and senior staff with various administrative duties such as managing calendars, arranging meetings, tours, and travel. Office Operations/Management 
• Responsible for keeping to department budget goals on supply, small computer, repair and event expenses. Works with Accounts Payable/Accounting departments on disposition of all BB expense reports, invoices. 
•  Responsible for arranging multiple, large department employee events throughout the year. 
• Responsible for centralized vacation tracking for a group of approximately 35 employees. 
• Responsible for the successful administrative on-boarding of all new Business Banking colleagues.
• Lead a presentation to each new hire class that provides information new staff members orientation on items such as vacation requests, payroll, facilities, etc.

 Customer Feedback Administration : 

•  Handle sensitive, complex customer issues and information. 
• Act as a first line of contact for significantly complex customer issues that may rise from the at the branch level.  
• Respond to customer feedback/complaints/issues received each month from the Business Banking colleagues. 
•  If appropriate, share positive feedback with Bank employee via a corporate Thank You note or On-the-Spot from the SVPs office. 
• Alert SVP to any issues, positive or negative, that require special attention. Technology/Contract Management  
• Responsible for working with Technology to complete the internal paperwork/administration surrounding various user-rights assignments.
• Responsible for the successful completion of the Annual Technology User Rights Audit.
• Responsible for administration of the BB vendor contracts within Cobblestone vendor management tool. 

Qualifications: Education and Experience

• Associates Degree or equivalent combination of training and experience and 4+ years of related job experience. 

Skills/Knowledge  

• Strong customer service and interpersonal skills  
• Proficient written and verbal communications  
• Self-starter with strong organizational skills 
• Technically proficient, particularly with MS Word, Powerpoint, Excel, and Access.
• Understanding of Business Banking terminologies, concepts, and technologies are a plus. 
• Experience in working in a regulated or audited environment is a plus.