Revinate4mo ago

Senior Solution Engineer

PolandRemoteFull-timesenior

OtherSolution Engineer

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Quick Summary

Overview

Technical Tools

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Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!

Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate

This is a remote position, and candidates must reside in Poland or Romania.

Role Overview

The Sr Solution Engineer is the primary technical and product expert for Revinate’s salesforce. You will support the sales team by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs.

As a Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows and client presentations.

Be both a product, industry, as well as a technical expert in software for the sales team and clients

Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions

Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions as well.

Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions

Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry

Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge

Draft and present business case data for client requested product enhancements, including identification of business impact to product management

Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data

Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises

Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met

Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships

Assist with product training and onboarding of new sales reps and solution engineers

Travel throughout sales territory, as needed

Represent Revinate at business development events, as needed

5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.

Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred

Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.

Ability to work across organization and promote cross functional collaboration

Consultative problem solver

Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches

Leverage technology solutions for supporting business goals

Self-motivated with a history of outstanding performance in your role

Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning

Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)

Embrace being part of a sales organization and competing for business

Contribute to the development of standardized processes and best practices

Project specific responsibilities working within budget/timeline and scopes