Application Operations Problem Manager

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.

Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

Your Role in our Mission:
As Problem Manager, you will own and drive the Problem Management function within the Platform Engineering & Technical Operations (PETO) organisation, reporting directly to the Director of Application Operations. You will play a critical role in reducing the frequency and impact of incidents across our platforms by identifying root causes, managing known errors, and delivering preventative actions that lead to measurable, systemic improvements. 

This is a hands-on, high-impact role. You will work at the intersection of operational excellence and engineering quality, partnering closely with L2/L3 support teams, Platform, Infrastructure, and product-aligned Engineering squads to ensure that problems are properly identified, investigated, resolved, and most importantly don't recur.

What’s In It For Me?  

A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with plenty of benefits in our employee benefits package, including:   

Flexible Hybrid Working: This is a hybrid role that would require presence in office at least twice per week, as agreed.