Senior Client Success Manager: SME (Fixed-Term Contract)

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. 

Guided by our shared missions—‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’—we’re committed to transforming workplaces and improving people’s daily lives. 

Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives. 

 
Your Role in our Mission: 

This position is offered as a fixed-term maternity cover contract for 12 months; the duration of this appointment may be subject to change with notice. 

 

The Senior Client Success Manager (Senior CSM) SME is responsible for managing a portfolio of high-value, complex customer accounts within the SME Client Success POD. Reporting into a Client Success Director (CSD), the Senior CSM ensures customers realise measurable value from our platform by driving adoption, engagement, satisfaction, and long-term success. 

 
The Senior CSM manages accounts that require deeper strategic planning, multi-stakeholder engagement, bespoke configurations, or more complex delivery requirements. While CSMs manage smaller or more operational accounts, the Senior CSM is accountable for the most strategically important accounts within the POD.

They work closely with the CSD to support and learn from commercial conversations—strengthening skills across renewal strategy, expansion, senior stakeholder engagement and commercial planning.

As a Senior CSM, you are a trusted advisor to your customers and a strategic partner within your POD. You ensure customers achieve tangible business outcomes through our platform and represent their voice across the organisation. Through your expertise, insight, and proactive account leadership, you influence adoption, drive value realisation, and strengthen long-term partnership loyalty. Your work directly contributes to retention, advocacy, and the commercial growth of your POD.

As Senior CSM you will work in collaboration with the CSD on strategic delivery & high value renewals: SME Accounts with a value of less than c.£25k in subscription revenue &/or subscription revenue + transactional revenue. 

A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:   

Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! 

Flexible, Hybrid Working:  
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams works from our Dean Street office two days per week.