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Client Experience Manager

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OtherClient Experience Manager

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Quick Summary

Key Responsibilities

understanding the business, the growth, the health Exhibit thorough understanding of the Abacus platform, products, service delivery model,

Requirements Summary

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OtherClient Experience Manager

As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as it relates to the delivery of our technology services.

Responsibilities

~1 min read

→Strong ability to assess and prioritize work in a fast-paced environment.
→Ability to perform effectively under pressure and meet tight deadlines.
→Proven success managing, selling and developing customer accounts within the financial services and/or technology fields.
→Strong interpersonal skills and the ability to build lasting relationships with new and current customers.
→Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
→Candidate to work cross-functionally with internal Abacus teams; including but not limited customer service, business development, engineering, products and project management.
→Self-motivated, very detail-oriented and organized.
→Comprehensive understanding of customer/server technologies.
→Understanding of cyber security concepts (e.g. phishing tests, penetration testing, vulnerability scanning, SIEM, email security, endpoint Protection, MDM etc…)
→Some technical proficiency in the following areas are preferred:

→Understanding public vs hybrid infrastructure models (i.e. Azure/AWS/Private)
→Active Directory
→Dual Factor Authentication technologies
→Microsoft Exchange & MS Office 365 suite
→Microsoft MDM/MAM
→SSO
→Varonis
→KnowB4
→AI Solutions

Requirements

~1 min read

4+ years of relevant Account Management, Client Success Management experience required
Experience with advanced technology concepts and financial services is preferred.
MSP experience is strongly preferred
Hands-on technical experience is preferred
Collaborative and positive mindset
Organized, analytical and thorough is a must
Proficient in Salesforce and Connectwise/ServiceNow, helpful.
Ability to travel to client sites on a quarterly basis