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Technician, Site Services

United States·New Yorkmid

OtherTechnician

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Quick Summary

Key Responsibilities

Provide best in class technical support to our clients via on-site visits throughout the work week, resolving assigned tickets Answer inbound phone, email, chat,

Requirements Summary

HS diploma required Bachelor's degree a plus Technical certifications and training a plus 5 years minimum experience in a relevant field GREAT ATTITUDE, team player,

Technical Tools

OtherTechnician

As a Site Services Technician, you will have the opportunity to be an IT superhero, saving the day for our Hedge Fund and Private Equity clients when technical issues arise. As the face of our organization for your primary clients or a single dedicated client, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients' operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.

Responsibilities

~1 min read

→Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
→Strong technical skills in the following areas:

→Duo Security and other two factor authentication applications
→Microsoft Exchange Administration
→Familiarity with Azure Active Directory
→Familiarity with Office 365 admin portal
→Citrix XenApp
→Publish/Manage Citrix applications
→Removing hung sessions
→Familiarity with Citrix director and Citrix studio a plus
→Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
→Mobile device management technologies (Intune and Xen Mobile)
→Understanding of networking concepts
→VMware vSphere
→Virtual server administration:
→Disk remediation
→Increasing resources, RAM CPU
→Managing and viewing GPO’s
→Troubleshooting server performance
→Configuring and managing server roles
→Install, configure & manage print queues
→Troubleshoot DNS, DHCP and TCP/IP issues

→Self-motivated, detail-oriented and organized
→Excellent communication (oral and written), collaboration, organizational, and presentation skills
→Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
→Ability to troubleshoot ActiveSync, BES and other mobile device technologies
→Ability to work independently and efficiently to meet deadlines
→Ability to assess and prioritize work in a fast-paced environment
→Ability to manage resources both laterally & vertically

Requirements

~1 min read

HS diploma required
Bachelor's degree a plus
Technical certifications and training a plus
5 years minimum experience in a relevant field
GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
Proactive/flexible nature - if you see something that can be improved, suggest it