Ricart Automotive

• Communication
• Strong customer service
• Technical knowledge of automotive parts
• Organization
• Extensive knowledge of sales process
• Ability to manage inventory

• Process customer orders, ensuring accuracy and efficiency in filling requests
• Ensure pricing, payment and delivery information is correct

• Maintain accurate inventory levels and monitor stock
• Report any discrepancies or damage to inventory to the supervisor

• Highlight parts sales and specials. Upsell related products
• Answer telephone calls, provide accurate information and take customer orders
• Assist service and customers to ensure ordered parts are delivered on time
• Process returns and exchanges, ensuring proper handling of parts and credits
• Keep record of all returned parts

• Answer all incoming calls in a professional and timely manner
• Welcome customers and determine their needs whether in person or over the telephone
• Assist customers in identifying the correct parts for their vehicle, using catalogs, computer systems, and knowledge of the automotive industry
• Communicate effectively with customers, technicians, and other team members

The duties and responsibilities defined above are not an all inclusive list, but a general summary of typical duties. Individuals in this position may be asked to perform a wide range of related tasks to ensure that the sales and service goals for the team are met and that the highest level of customer service is always provided.

• High school diploma or equivalent required
• Must have a valid driver’s license and must meet motor vehicle report insurance standards
• Familiarity of automotive parts, their functions, and have they fit into different vehicle models is crucial
• Attention to detail and accuracy crucial
• Excellent communication, organizational skills
• Must be able to problem solve. Will need the ability to identify customer needs and find appropriate solutions

• Proficiency at inventory management