Ballentine Associate

• Effectively demonstrates the characteristics of being energetic, outgoing, and strongly customer-service oriented, including the application of Richland Library’s customer service standards.
• Greets customers & successfully ascertains individualized needs and/or requirements for each customer.
• Engages, encourages, and assists diverse customers in all areas of the Library in a welcoming, professional, and respectful manner.
• Assists Manager and librarians with the overall management and leadership of the Library, including helping to keep the workflow properly moving and meeting customer experience expectations.
• Answers directional and informational questions about the Library, including its services, materials, programs, and initiatives.
• Assists customers with equipment, materials, procedures, and information.
• Acts to find and promote efficiencies, including working to help ensure correct location and condition of items and materials so that customers receive materials and services they desire.
• Contributes effectively to understanding and maintaining the system for organizing and moving materials through the system.
• Assists with adult and children’s programming.
• Actively supports the needs of the library, including completion of opening and closing procedures; maintaining supplies, statistics and cash reconciliations; cleaning, checking, and trouble-shooting equipment; shelving materials and sustaining the library’s collection.
• Performs other duties as required or assigned.

• At least two years of post high school education from an accredited college or university.
• At least one year clerical or other relevant work experience; equivalent combination of training and experience may be considered.
• Excellent communication and technical skills, including a good understanding of technology.
• Ability to perform all job duties.

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.

We are an equal opportunity employer; we consider all qualified candidates without regards to race, color, sex (to include pregnancy, childbirth, and all related medical conditions), religion or belief, gender identity, sexual orientation, national origin, age, genetic information, disability, military or veteran status, marital status, or any basis prohibited by federal, state or local law. The Library also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Please indicate if you need assistance completing any forms or to otherwise participate in the application process.