Patient Access Specialist

United States·Noblesvillemid

Healthcare Non-ClinicalPatient Access Specialist

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Quick Summary

Overview

Job Responsibilities Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.

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Healthcare Non-ClinicalPatient Access Specialist

Responsibilities

~2 min read

→Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.
→Advise and coordinate patient account information with other department staff, clinical staff and or UR/Case management. Ability to work well under pressure and remain calm while maintaining positive patient and physician relations.
→Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed.
→Calls insurance companies for precertifications and authorizations. Serves as a patient resource in matters concerning up-front collections based upon covered benefits and in accordance with hospital policy.
→Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible
→Maintain compliance with EMTALA and HIPAA rules and regulations. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
→The Patient Access Specialist will be trained to work all areas of Patient Registration and Switchboard daily operations. Responsible to train other Patient Access Associates in all duties.
→Must be able to perform other duties as assigned.
→SPECIFIC MEASURABLE OBJECTIVES FOR PATIENT ACCESS SPECIALIST INCLUDE: Must maintain an annual appraisal score of 2.0 or greater. Consistently, be able to register 40 patients per 8-hour shift with the possibility of more than 40 if work load dictates. If working non-patient registrations during this 8-hour shift, consistently register around 60 per day. Each Specialist is expected to maintain a 3% or less weekly error rate.

Requirements

~1 min read

Minimum: High School Diploma or equivalent.
Preferred: High School Diploma and Certified HealthCare Access Associate (CHAA) Certification or national recognized PFS Certification

Minimum: Three (3) or more years of customer service or related experience.
Preferred: Three (3) or more years of experience in Patient Access Registration in an acute care hospital and/or physician office setting.