Customer Growth Analyst EMEA

Spain·Madridmid

OtherGrowth

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OtherGrowth

Build strong, long-lasting relationships with clients, understanding their business needs and objectives.
Lead the onboarding process for new clients.
Lead meetings to review performance and identify growth opportunities.
Oversee billing processes, ensuring accurate invoicing and promptly resolving concerns.

Develop and implement proactive retention strategies to reduce churn and increase loyalty.
Identify upselling opportunities and execute renewal plans, aligning budgets with clients for upcoming months.

Stay on top of digital marketing and mobile app trends to inform strategic planning.
Conduct market research to bring clients industry best practices and innovative solutions.

Collaborate with cross-functional teams on user retention and acquisition strategies.
Prepare performance reports and address client concerns quickly.
Work with Sales to align acquisition strategies and with Operations to review KPIs.

3+ years of experience in Account Management positions
At least 1 year of experience in the Mobile Advertising industry
Strong communication and negotiation skills
Goal-driven mindset
Excellent organizational and time-management skills, with the ability to work independently but also to collaborate and participate as a team player
Fluent in English is a must