Junior Service & Support Engineer

Junior Service Technician

Purpose of the Role

The Junior Service & Support Technician provides technical and administrative support to senior technicians, engineers and sales consultants in delivering effective after-sales service. The role develops practical technical capability through supervised troubleshooting, site support, commissioning, warranty administration and continuous learning.

Key Responsibilities

Technical and Field Support

1. Respond to customer technical queries and escalate complex issues to senior technicians or engineers

2. Accompany senior technicians on local site visits and assist with inspections, fault diagnosis and repairs

3. Assist with the commissioning and testing of new and upgraded energy systems under supervision

4. Support the troubleshooting of energy-system faults and document findings accurately

5. Assist with warranty claims and follow up on required technical information

Administration and Stakeholder Support

1. Support sales consultants with basic technical information relating to products and systems

2. Record technical issues, actions taken and resolutions on the company CRM

3. Maintain accurate service records and assist with preparing technical documentation

4. Participate in team meetings, supplier training and internal learning activities

5. Follow company procedures, safety requirements and instructions from senior staff

Qualifications and Experience

1. Matric or NQF Level 4 equivalent

2. A basic electrical qualification or relevant technical diploma is advantageous

3. At least two years’ exposure to technical support, electrical work, renewable energy or backup-power systems

4. Valid driver’s licence, proven driving ability

5. Basic computer literacy, including Microsoft Office and CRM systems

Key Competencies

1. Willingness to learn, follow instructions and develop technical knowledge.

2. Clear verbal and written communication skills with a customer-service orientation.

3. Basic troubleshooting, observation and problem-solving ability.

4. Reliable, punctual, professional and safety-conscious approach.

5. Good organisation, time management and teamworking skills

KPIs

1. Timely and accurate completion of assigned technical, administrative and CRM tasks.

2. Effective support provided during site visits, commissioning and fault-diagnosis activities.

3. Accurate documentation of technical issues, actions and warranty claims.

4. Compliance with safety procedures, work instructions and escalation requirements.

5. Demonstrated progress in technical knowledge and practical capability