Client Implementation Specialist

Sage is on a mission to improve the quality of life for older adults, starting with those residing in senior living communities. Falls are the leading cause of injury-related deaths among adults over 65. At the same time, fall prevention and emergency response systems for older adults are archaic and ineffective. This issue is exacerbated by the inefficient procedures that operators of these communities are forced to use to provide care to their residents.  Sage's integrated software aims to reinvent how we care for and respond to older adults in times of need.  We aim to build a platform that gives caregivers the means to provide care for modern aging.

Sage is a growing team of ambitious, multi-disciplinary entrepreneurs.  We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission.  At Sage, we work hard and fast but also know that to build a truly successful company, we need to treat our work as a marathon, and not a sprint.  The journey matters.  We know when to slow down, take breaks, and have fun.

As a Client Implementation Specialist, you will provide on-the-ground training and support as we systematize our product delivery process. This role owns the onboarding of new clients, including organization, project management, and execution of the final deployment, culminating in a 1-2 day onsite or remote "go-live event" where a community transitions from its old nurse call system to Sage.

• Onboarding new clients: communicating what Sage is, how it works, and why it's different
• Managing multiple simultaneous implementation projects, each with its own timeline, stakeholders, and community-specific needs
• Building relationships with key stakeholders at each community and identifying engaged users who will become Sage advocates
• Leading in-person and remote staff and management training, both group and 1:1, tailored to a range of technical comfort levels, to ensure every staff member is confident before go-live
• Coordinating device distribution and setup at each community, and confirming all devices work properly prior to go-live
• Supporting technical teammates in setting up and QAing key infrastructure
• Providing ongoing support and troubleshooting for Sage users and clients
• Testing and troubleshooting new features ahead of community rollouts

• Willingness and ability to travel an average of 15 days per month, within the Monday–Friday workweek, across the continental US
• Highly organized, with strong project management skills and the ability to run multiple concurrent projects on different timelines
• A self-starter, comfortable working autonomously and driving projects from start to finish without close oversight
• Strong people skills, able to build trust quickly with clients and staff, and to read a room
• Experience training and presenting to both groups and individuals, ideally to audiences with mixed technical comfort levels
• A strong communicator, verbal and written, able to translate between technical and non-technical stakeholders
• Technical enough to help a non-technical person troubleshoot consumer electronics and software issues
• Relentlessly resourceful, with the patience and follow-through to get to the root of a problem
• Bachelor's degree or equivalent experience

• Prior customer support experience in a tech environment
• Experience in Healthcare and/or HealthTech