Help Desk & Telephony Systems Administrator | Sage Home Loans

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Sage Home Loans is on a mission to revolutionize the industry by making mortgage simple. We’re looking for a Help Desk & Telephony Systems Administrator who thrives in fast-moving environments and takes pride in being the person others rely on to keep things running smoothly. This role sits at the center of our production ecosystem—owning first-line support for internal teams while administering and optimizing our telephony/contact-center platforms. You’ll solve problems in real time, reduce friction across the loan lifecycle, and continuously improve how work gets done. This role operates on a standard 10:00 AM – 7:00 PM ET schedule 

• 1–3+ years of experience in IT help desk, technical support, production support, or systems administration  

• Experience working with ticketing or ITSM tools (Zendesk or similar) and structured troubleshooting workflows  

• Hands-on experience supporting or administering telephony/contact-center platforms (call flows, IVRs, routing, queues, permissions)  

• Strong communication skills with the ability to support teammates across multiple functions and provide clear, timely updates  

• Highly organized and process-oriented, with the ability to identify patterns and drive continuous improvement—not just fix one-off issues  

• A strong sense of ownership and accountability; you follow problems through to resolution and don’t let things fall through the cracks  

• Ability to operate with urgency and prioritize effectively in a fast-paced production environment where speed-to-serve matters  

• Adaptability and a growth mindset—you’re comfortable with change, open to feedback, and motivated to get better every day  

• Familiarity with Encompass or similar LOS systems preferred; mortgage or financial services experience is a plus 

Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions, we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.  

Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe and Puerto Rico. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, RV Education and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at redventures.com and follow @RedVentures on LinkedIn and Instagram.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

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