Business Strategy Senior Manager - Public Sector Experience Services

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager. The Business Strategy Senior Manager is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. Partnering with C-level customers, Business Strategists craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes. They work with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization — translating customer ambitions into actionable, multi-year programs. They have strong Public Sector consulting experience and a deep understanding of Business Strategy services deliverables. They strive to better understand and improve processes to help our Experience Services team thrive. The Business Strategy Senior Manager also partners with other roles on customer engagements to ensure customer and Salesforce Professional Services success.

We believe the best Business Strategists are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.

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• Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles.

• Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch.

• Uncover future sales opportunities to drive ongoing customer value.
   

• Develop multi-year, strategic roadmaps that prioritize investments and support business objectives.

• Develop strategic use cases to project the value of strategy, case for change, and organizational implications.
   

• Drive stakeholder alignment, engagement, and buy-in across functions. Facilitate cross-functional partnerships to craft and implement new ways of working across functions.

• Help business and technology leaders adopt new digital operating models, governance strategies, and approaches.

• Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles.
   

•  Collaborate closely with program management teams to integrate business value strategies into program delivery. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. 
   

• Coach and develop other Business Strategists and project team members to a consistent, repeatable delivery standard. Serve as a point of escalation and lead team members to drive results on customer engagements. Positively impact customer renewals and extensions when applicable.
   

• Support building the Business Strategy capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers.

• Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. Generate positive feedback from internal teams and leadership.
   

• Passion: Passionate about customer success.

• Mindset: Approaches work with a "Beginner’s Mind" - always learning and listening.

• Leadership: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel.

• Engagement: A strategic storyteller who influences C-level executives with clarity and authority.

• Team Player: Adept at collaboration and working with members of a multi-functional team.

• Trust: Trusts and demonstrates the company’s core values; shows integrity, transparency, and reliability.

• Adaptability: Excels in high levels of uncertainty and change.

• Agility: A collaborative team player who moves fast to drive business value and results in uncertain environments.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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