Service Delivery Lead

To lead the effective delivery of SANS EMEA training programmes, acting as the client-facing delivery owner for assigned programmes and ensuring delivery activity is planned, coordinated, tracked and communicated effectively.

The Service Delivery Lead is responsible for managing programme delivery from mobilisation through to completion, including client and stakeholder management, learner experience, instructor and course coordination, programme plans, risks, issues, actions, reporting, financial tracking and delivery outcomes.

Working within agreed PMO governance, the role ensures programme information is accurate, risks and dependencies are visible, decisions are escalated appropriately, and delivery remains aligned to agreed scope, timelines, quality standards and commercial expectations.

The role may provide delivery feasibility input into new or developing opportunities, but primary accountability is for successful programme delivery and client-facing ownership once work is agreed.