Senior QA Manual

Santex is a global Certified B technology company as well as one of North America's fastest-growing companies, according to the Inc. 5000. It’s present in 18 countries and over 100 cities, and headquartered in Argentina with offices in the United States, Mexico, and Peru.

Its two service lines — AI Tech Consulting and AI-Optimized Engineering — help organizations comprehensively adopt technology, expand their capabilities, and improve business outcomes at scale.

The same approach defines its culture: Santex has 80.4% employee engagement (global average: 21%), 8% annual turnover (tech sector: 20–25%), 9,369 training hours invested in 2025 — more than double the global average —, and a 26.5% year-over-year reduction in carbon footprint, achieving carbon neutrality through offsetting.

Santex. A company with purpose and judgment. Yes, it's possible.

We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. All qualified applicants will receive consideration for employment without regard to any of these factors. We strongly encourage candidates from all backgrounds to apply.

Job Title: Senior QA Manual

About the Role
We are looking for a Senior QA Manual to join the Digital QA team, focusing on CRM and Customer Experience initiatives that power our enterprise mobile application. The ideal candidate has experience testing CRM applications, customer journeys, APIs, integrations, and mobile applications in an Agile environment.

Key Responsibilities
- Design, develop, and execute comprehensive test plans, test scenarios, and test cases for CRM-related features.
- Validate end-to-end customer journeys across the mobile app, CRM platform, and backend services.
- Validate CRM integrations with Loyalty, Offers, Rewards, Push Notifications, Customer Support, and Marketing platforms.
- Perform functional, regression, integration, system, and UAT testing.
- Execute API testing using Postman or similar tools to validate CRM services and data synchronization.
- Investigate defects through application logs, API responses, and database validation.
- Collaborate closely with Product Managers, Developers, Business Analysts, and QA Automation Engineers.
- Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, and retrospectives.
- Ensure production readiness by validating business-critical customer experiences before release.

Required Qualifications
- 4+ years of QA experience testing CRM, Digital, Mobile, or Customer Experience applications.
- Experience testing web and mobile applications (iOS/Android).
- Strong understanding of CRM workflows and customer lifecycle management.
- Experience with:
  - Functional Testing
  - Integration Testing
  - Regression Testing
  - UAT
  - API Testing
  - Backend/Data Validation

- Hands-on experience with:
  - Postman
  - SQL
  - Jira
  - Confluence

-  Experience using AI tools such as Cursor/ChatGPT in STLC
- Experience working in Agile/Scrum teams.
- Strong analytical and problem-solving skills.

Nice to Have
- Automation experience using Playwright, Selenium, or Cypress.
- Experience testing REST and GraphQL APIs.
- Knowledge of CI/CD pipelines (GitHub Actions, Jenkins).
- Experience with Datadog or similar monitoring tools.
- Familiarity with OAuth, SSO, and Identity Management.
- Experience working with mobile applications in retail or QSR domains.

Technical Skills
- Manual Testing
- API Testing (REST/GraphQL)
- Cursor/ChatGPT in Test Life Cycle
- SQL
- Postman
- Jira
- Confluence
- Mobile Testing (iOS/Android)
- Regression Testing
- Integration Testing
- UAT
- Agile/Scrum

Preferred:
- Cursor/ChatGPT
- Playwright
- Cypress
- Git
- Jenkins
- Datadog