Sauce12h ago

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Dispatch Agent

MexicoRemoteRemote (Full-Time)mid

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Quick Summary

Overview

Technical Tools

hubspotslack

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.

We are seeking a proactive Remote Dispatch Agent to join our team. In this role, you will be instrumental in managing delayed and failed deliveries, coordinating with delivery partners, and ensuring prompt resolution of issues. You will work with cloud-based tools—including delivery company portals, internal dashboards, HubSpot, and Slack—to provide real-time support and escalate issues as needed. This position primarily covers the later shifts during lunch and dinner, ensuring optimal dispatch operations during high-demand periods.

Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.

Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions.

Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.

Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions.

Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements.

Collaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes.

Dispatch & Coordination Experience: Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable.

Technical Skills: Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack.

Proactive Problem Solver: A demonstrated ability to anticipate issues and take proactive steps to resolve delayed or failed deliveries.

Communication Skills: Strong written and verbal English skills are essential. Additional languages are a plus, though not required.

Remote Work Readiness: A dedicated home office with a reliable high-speed internet connection and all necessary technology.

Attention to Detail: Ability to meticulously document and analyze delivery issues, ensuring accurate and actionable follow-ups.

Personal computer or laptop with up-to-date software

High-speed internet connection

Keyboard, mouse, working webcam, and headset with a microphone

Primary 24” monitor (with an additional 24” monitor preferred)

Strong & Competitive Compensation Package

Flexible Work Environment

10 Paid Personal/Vacation Days

5 Paid Sick Days

11 Local Holidays

Quarterly Team Dinners & Events!

The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!

Location & Eligibility

Where is the job

Mexico

Remote within one country

Who can apply

Listing Details

Posted: May 7, 2026
First seen: May 7, 2026
Last seen: May 8, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 68%
Scored at: May 7, 2026

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Sauce

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At Sauce, we believe that the food ordering and delivery business should be win-win-win for all parties concerned - hard working restaurants, hungry customers and busy delivery companies alike.

Employees

Founded

2019

Jobs

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External application · ~5 min on Sauce's site

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