Staff Partner Solutions Engineer

The Partner Solutions Engineer  is responsible as the strategic post-sales technical advisor for our SI/GSI partner ecosystem. This role will work closely with partner delivery teams to drive delivery excellence, and strengthen partner technical capabilities across engagements.

 

• The ideal candidate should act as the primary post-sales technical SME for strategic SI/GSI partners.
• Analyze implementation gaps and recommend corrective actions to improve delivery success
•  Support partners in delivering complex customer implementations and advanced use cases.
• Guide partner delivery teams through end-to-end implementation lifecycles including design, deployment, troubleshooting, optimization, and go-live support.
• Assist partners in resolving technical blockers, escalations, and implementation challenges across projects.
• Provide advisory support on architecture, integrations, best practices, scalability, and deployment strategies. Should possess a strong background in the Identity Security domain with an understanding of Saviynt’s product portfolio and solution offerings, enabling effective deployment of solutions to partners when required.
• Support Partner Capability Development in implementation approaches across partner ecosystems.
• They should also be skilled at setting and managing expectations, mediating discussions, and resolving issues effectively
• Collaborate cross-functionally with internal teams to address partner  concerns and ensure successful outcomes.
• Ability to prioritize and manage multiple tasks concurrently in a fast-paced environment.
• The role requires someone who can build long-lasting relationships based on trust and collaboration while taking ownership of issues and driving them through to successful resolution.
• The ideal individual should be self-motivated, proactive, partner-centric, creative, and possess a strong work ethic with a focus on delivering exceptional outcomes

 

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy