Support Account Manager

Bangalore · BengaluruFull-Timemid

SalesOtherAccount ManagerSupport Account Manager

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Quick Summary

Overview

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.

Technical Tools

SalesOtherAccount ManagerSupport Account Manager

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation.

Support issues: Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects

Provide reports: Provide reports on the health of the customer's instance

Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning

Advocate for customers: Act as an escalation point for customer-submitted cases and requests

Client Relationship Management: Establish and maintain strong relationships with key accounts. Act as the primary contact for customers’ inquiries, providing timely and effective solutions.

Issue Resolution: Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction.

Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand how to use the company’s products or services effectively.

Performance Monitoring: Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery.

Cross-Functional Collaboration: Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings.

Account Management: Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service.

Feedback Collection: Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements.

Proactive Engagement: Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer.

Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency.

Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial.

Problem-Solving: Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction.

Time Management: Excellent organizational skills to manage multiple accounts and priorities simultaneously.

Customer-Centric Mindset: A commitment to delivering exceptional customer service and fostering positive relationships.

Analytical Skills: Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement.

Adaptability: Flexibility to adapt to changing customer needs and dynamic work environments.

Team Collaboration: Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction.

Empathy and Patience: Understanding customer frustrations and addressing them with patience and sensitivity.

Education:Bachelor’s degree in computer science, Information Systems, Cybersecurity, or 8+ years of experience in a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform.

Listing Details

Posted: February 28, 2025
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 44%
Scored at: April 24, 2026

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Saviynt

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Saviynt is a leading provider of cloud-native identity and governance platform solutions, empowering enterprises to secure their digital transformation, safeguard critical assets, and meet regulatory compliance.

Employees

3k+

Founded

2010

Domain

saviynt.com

Jobs

View 160 jobs

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Salary

INR 0–0

per year