Account Manager, Bilingual

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. 

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  Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. 

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  Assist restaurant management with configuration to optimize reservation flow

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  Understand customer needs and identify sales opportunities to sell premium marketing tools 

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  Build and utilize data-driven presentations for ongoing business reviews

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  Achieve company goals and sales objectives set quarterly.

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  Track weekly meeting activity in Salesforce

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  Monthly meetings with Elite members

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  Act as an advocate for restaurant customers and resolve cross-functional issues

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  Act as the high-level point of contact for restaurant customer concerns

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  Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs

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  Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

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  Educate operators about trends in the industry and offer actionable, data driven insights

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  Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills

• A good listener, capable of understanding restaurants business objectives

• Deep expertise in restaurant operations and management including comprehension of P&L and financial statements

• Ability to work across many departments to take on problems and achieve results

• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

• Ability to handle objections and comfortable with a consultative sales approach

• Confident in the delivery of training and speaking in front of groups

• Excellent social and organization skills: task prioritization, effective time management

• Strong writing, presentation and interpersonal skills

• Analytical and data driven approach for making and supporting business decisions

• Knowledge of Google Suite and understanding of Apple products and operating systems

• Appreciate working in an unstructured and forward-thinking environment

• College degree preferred

• Valid driving license and transportation (all business related travel expenses reimbursed)

• Must be located in the Miami metro area 

• Must be bilingual in Spanish and English 

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.