Customer Service Associate I

Reporting to the Partner Support Supervisor, the Customer Service Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic.  The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results.  The Customer Service Associate I should remain calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up skills.  

JOB DUTIES:

• Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
• Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
• Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures
• Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
• Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
• Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.
   

• Strong verbal and written communication skills in English.
• 6 months to 1 year of customer service experience
• Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm
   

• Experience using Microsoft Office Products
• Salesforce Experience

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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