Partner Success Sales Associate II

United States·IrvingHybridmid

RetailRetail Sales Associate

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Quick Summary

Key Responsibilities

Medical, Dental, Vision, Commuter Benefit, Pet

Technical Tools

RetailRetail Sales Associate

We are seeking a proactive and detail-oriented Partner Success Specialist to serve as a key liaison between our Outside Sales Representatives (OSRs) and partner accounts. This role will be the primary point of contact for our Partner Account and will be critical in driving customer satisfaction, operational efficiency, and sales growth by managing partner accounts, activities, facilitating internal processes, and deepening customer relationships.

Account Management & Sales Support
Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
Prepare and manage quotes, proposals, and business reviews to support the sales process.
Conduct customer research to identify opportunities for deeper engagement and account growth (eg cross sell, margin expansion, revenue growth)
Sales Operationsl Excellence
Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
Analyze sales data to identify trends, opportunities, and areas for improvement
Customer Success & Retention
Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
Adapt day-to-day activities to meet the unique needs of customers.
Team Collaboration & Coordination
Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
Assist with scheduling and coordinating partner meetings with outside sales representatives.

Requirements

~1 min read

3+ years of experience in account management, sales support, or customer service, preferably in distribution or related industries.
Familiarity with Salesforce or similar CRM platforms.
Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
Experience working with a distributor-based sales model a plus

Exceptional organizational and multitasking abilities to manage diverse responsibilities.
Strong analytical skills to interpret sales data and generate actionable insights.
Excellent written and verbal communication skills for engaging with customers and internal teams.
Customer-focused mindset with a commitment to delivering high levels of satisfaction.
Collaborative team player who thrives in a dynamic, fast-paced environment.
Detail-oriented and proactive in managing tasks and resolving issues.

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to ensure you are set up for success