Service Transition Manager

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

As the national leader, we support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, therapy and employment services in over 420 service locations across Victoria and NSW.

Due to an internal move, we currently have an initial 12-month fixed term contract position leading our Service Transition team within our Client Retention and Acquisition division. The Service Transition team manage the intake of new clients, from enquiry through to onboarding, working collaboratively with our sales, contract services and success teams.

You will ideally have existing knowledge of the NDIS sector and possess strengths in continuous process improvement, managing dashboard performance outcomes, whilst coaching, inspiring and leading a small team.

You enjoy building sustainable relationships as much as you do getting into the detail of execution.

The Service Transition Manager leads the Service Transition team to deliver a smooth transition of clients into Scope’s Supported Independent Living (SIL) portfolio.

You will proactively listen to clients, their support networks (e.g. families) and our people and draw on evidence and best practice approaches to contribute to transforming our client experience to empower our clients to belong, thrive and live their dreams, now and into the future

You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced, diverse and complex environment.

Some of your responsibilities will include:

• Proactively engage with and genuinely listen to clients and their support networks (e.g. families) to understand their needs, expectations and experiences to enable clients’ smooth transition into Scope housing services, in alignment with relevant legal, regulatory, compliance and/or budget obligations
• Contribute to Client Acquisition strategy
• Engage, navigate and harness diverse stakeholder networks to coordinate services and negotiate contracts based on funding; keeping stakeholders informed and connected.
• Develop and maintain relationships with external stakeholders (e.g. SDA providers, hospitals, support coordinators, etc.) to support seamless service delivery to clients.
• Train and/or coach others to develop their business development skills, with emphasis on business opportunity identification and development, cross-service knowledge, sales and commercial acumen.
• Share expertise, evidence and feedback to inform the development, implementation and ongoing evolution of Client Acquisition and Retention’s plans and priorities.

• Demonstrated experience in client and/or partner/provider relationship management and conflict resolution. Knowledge of intake processes in healthcare or disability are advantageous not essential.
• Demonstrated ability to collaborate and/or negotiate with internal and external stakeholders to deliver outcomes, including stakeholders with diverse communication needs
• Experience in the disability services sector or similar; or the ability to rapidly adapt to the sector.
• Has considerable expertise in relationship management principles, frameworks, practices and tools
• Confidently brings together strategic thinking, rigour and commercial acumen to deliver outcomes in an often complex and ambiguous environment
• Works collaboratively with internal and external stakeholders, including stakeholders with diverse communication preferences.
• Experience in a not-for-profit organisation/s, or the ability to rapidly adapt to this organisational context.

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

Position Description

Advertised: 04 Aug 2026 AUS Eastern Standard Time
Applications close: 31 Aug 2026 AUS Eastern Standard Time

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