Senior Training Specialist

• →Own the design, delivery, and continuous improvement of onboarding and skills-training programs for customer-facing roles, including client communication, service standards, tools, workflows, and turnaround expectations.
• →Independently facilitate engaging in-person and virtual learning experiences, adapting delivery methods and content based on audience needs, performance gaps, and business priorities.
• →Design, build, and maintain training curricula, facilitator guides, job aids, assessments, and other enablement resources for the Scorpion technology suite and digital marketing channels, including SEO, paid media, social, and content.
• →Assess learning and performance needs in partnership with Customer Success leaders and subject-matter experts and recommend appropriate training or enablement solutions.
• →Own assigned learning paths within the LMS / enablement platform, including curriculum structure, scheduling, enrollment, completion tracking, assessments, and ongoing optimization.
• →Analyze learner feedback, assessment results, quality scores, completion data, and performance indicators to evaluate training effectiveness and identify opportunities for improvement.
• →Translate insights from training and performance data into actionable recommendations and implement improvements to programs, content, and learning experiences.
• →Maintain and continuously improve the enablement content library, establishing scalable and consistent resources for client-facing teams.
• →Partner with Account Managers, Directors, Customer Success leadership, and cross-functional support teams to anticipate enablement needs and ensure training reflects evolving tools, products, processes, and client expectations.
• →Serve as a subject-matter resource for Customer Success onboarding, Scorpion technology, client-service standards, and applicable account management practices.
• →Lead or contribute to cross-functional enablement initiatives and provide recommendations on training approaches, readiness, and adoption for new tools, processes, or programs.
• →Mentor and share best practices with other facilitators, trainers, and subject-matter experts as needed, without direct people-management responsibility.

• Education
  • Bachelor's degree in Business, Marketing, Communications, Education, or a related field preferred, or equivalent practical experience —or equivalent practical experience.

•  Experience
  • 5+ years of experience in Enablement, Training, Account Management, Customer Success, Learning & Development, or a related field, preferably within digital marketing, SaaS, or a client-service environment; or an equivalent combination of education and experience.
  • Working knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE), with demonstrated ability to apply them when designing and facilitating training programs.
  • Experience using learner feedback, assessments, performance metrics, or other data to evaluate effectiveness and recommend improvements.
  • Strong working knowledge of LMS / enablement platforms, Zoom, Google Workspace, and Microsoft Office 365; experience with CRM and Customer Success tools preferred.
  • Strong understanding of digital marketing channels, including SEO, paid media, social, and content, and how they support client outcomes.
  • Strong understanding of customer success, account management, and client-service workflows.
  • Demonstrated ability to build credibility and influence cross-functional partners and leaders without direct authority.

• Skills
  • Strong facilitation and presentation skills with experience adapting content and delivery for different audiences and skill levels.
  • Strong written and verbal communication skills with demonstrated ability to translate complex concepts into clear, actionable learning experiences.
  • Ability to independently manage multiple priorities, identify needs, solve problems, and drive work forward with limited oversight.

• Winning Mindset: When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.

Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.

[Reasonable Accommodations]

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