Training Specialist

• →Deliver established onboarding and skills-training programs for customer-facing roles (client communication, service standards, tools, turnaround expectations).
• →Facilitate sessions in person and virtually, applying proven techniques with coaching from senior team members.
• →Build and maintain training content and job aids on the Scorpion tech suite (Platform, CSX, CMS, My Site, Enterprise Portal) and digital-marketing channels (SEO, paid, social, content).
• →Administer learning paths in the LMS / enablement platform (scheduling, enrollment, completion tracking).
• →Gather and summarize feedback, assessment results, quality scores, and completion data to support refinement.
• →Contribute to the enablement content library and suggest improvements to existing materials.
• →Partner with AMs, Directors, leadership,  and support teams to keep content current with evolving tools and client processes.
• →Build foundational knowledge of account management and customer success best practices.

• Education
  • Bachelor’s degree in Business, Marketing, Communications, Education, or related field —or equivalent practical experience.

•  Experience
  • 2+ years of experience in Enablement, Training, Account Management, Customer Success, or Learning & Development — preferably in digital marketing / SaaS; or advanced degree; or equivalent.
  • Working proficiency with LMS, Zoom, Google Workspace, MS Office 365; familiarity with CRM / CS tooling a plus.
  • Familiarity with digital-marketing channels (SEO, paid, social, content) and client-service workflows.

• Skills
  • Solid facilitation and presentation skills.
  • Strong written/verbal communication and organizational skills; collaborative and proactive.

• Winning Mindset: When our clients win, we win.
• Genuine Care: We only succeed when we are truly invested in our clients and each other.
• Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
• Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
• Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.

Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.

[Reasonable Accommodations]

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