Director of Engineering – User Experience

As Director of Engineering – User Experience, you will lead the engineering organization responsible for Scout Motors' customer facing Digital Products on Web and Mobile. You will lead multiple engineering teams delivering the customer facing web experience for product, brand, and growth areas, and interface with our Sales Engineering team on building an end-to-end checkout process. In addition, this role will lead a mobile engineering team responsible for the Scout mobile vehicle companion that includes the Vehicle controls and interactions along so a Scout customer purchasing experience. You will partner closely with Product, UX, Operations, Sales, Marketing, IT, Vehicle Engineering and external partners to deliver these critical applications and solutions supporting Scout's direct-to-consumer business.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• →Direct engineering efforts supporting the complete customer lifecycle, from brand discovery and vehicle purchase through delivery, ownership, service engagement, accessories, and long-term customer relationship management.
• →Direct engineering teams responsible for the mobile application that comprises customer commercial experiences along with vehicle companion controls and functions.
• →Define and execute engineering strategy, web front-end architecture, and technical roadmaps aligned with Digital Product Engineering and company objectives.
• →Partner with Growth, Marketing, Product, and Analytics teams to drive experimentation, A/B testing, personalization, and conversion optimization across customer acquisition and e-commerce funnels.
• →Partner with senior leaders across Product, Finance, Operations, Vehicle Engineering, IT, Legal, and external partners to align priorities, resolve complex cross-functional challenges, and drive business outcomes.
• →Build and develop engineering leaders, including Engineering Managers, Principal Engineers, and Staff Engineers, while establishing succession plans and organizational capabilities that scale with business growth.
• →Drive continuous improvement in Core Web Vitals, application responsiveness, reliability, and site availability to deliver best-in-class customer experiences.
• →Own operational planning, capacity management, vendor engagements, and delivery execution across the Customer Experience Engineering organization.
• →Hire, coach, and grow engineering leaders while building a strong engineering culture.
• →Influence AI-assisted software development and modern engineering practices to improve developer productivity and software quality.
• →Influence executive decision-making through clear communication of engineering strategy, platform investments, business tradeoffs, organizational and engineering health, delivery risk, and long-term technology direction.
• →Foster a culture of ownership, collaboration, continuous improvement, and customer obsession.
• →Partner with Cybersecurity, Legal, Privacy, and Compliance teams to ensure customer-facing applications meet security, privacy, regulatory, and data governance requirements.
• →Lead the design and evolution of digital platforms capable of supporting future regional expansion, multiple markets, localized experiences, payment methods, and evolving regulatory requirements.
• →Own engineering standards and investment priorities for web performance, accessibility, SEO, resiliency, and overall digital experience quality across customer-facing web properties.
• →Define and monitor key performance indicators across digital commerce, customer engagement, application performance, reliability, conversion, retention, and customer satisfaction.
• →Champion a data-driven engineering culture leveraging behavioral analytics, customer insights, experimentation, application telemetry, and operational metrics to guide investment decisions and product improvements.
• →Drive investments in platform architecture, engineering excellence, automation, and self-service capabilities that enable rapid product innovation, operational efficiency, and business scalability.
• →Develop and execute the long-term engineering roadmap for customer-facing platforms, APIs, content management systems, experimentation frameworks, observability, and developer experience capabilities, while driving investments in platform architecture, automation, engineering excellence, and self-service tooling.
• →Partner closely with Vehicle Software Engineering and Platform teams to deliver secure, reliable, and scalable integrations between customer-facing mobile applications and vehicle systems.
• →Define the engineering vision for mobile applications as a core component of the vehicle ownership experience, enabling vehicle access, vehicle controls, notifications, charging management, service interactions, and connected customer experiences.
• →Lead platform capabilities supporting customer identity, authentication, account management, customer profiles, and seamless user experiences across web, mobile, and connected digital touchpoints.
• →Own engineering strategy and execution for digital commerce experiences including vehicle configuration, reservation flows, checkout, financing, trade-in, delivery scheduling, and post-purchase customer journeys.
• →Translate company growth objectives, customer experience goals, and business priorities into engineering investment strategies and execution plans.
• →Partner with platform and infrastructure teams to ensure highly available, resilient, and scalable customer-facing digital services.
• →Establish and monitor engineering health metrics including delivery predictability, platform reliability, developer productivity, quality, and operational excellence.
• →Own prioritization, sequencing, and execution planning across customer-facing web and mobile engineering portfolios to ensure alignment with company objectives and resource constraints.

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.