Staff Technical Product Manager-Trade-ins

Join an iconic brand redefining the direct‑to‑consumer automotive experience. As a Staff Technical Product Manager focused on Vehicle Trade‑Ins, you will play a critical role in enabling a seamless, scalable, and trustworthy trade‑in experience as part of our in‑house transaction platform. 

You will own the product strategy and execution for external integrations, ensuring accurate vehicle valuations, smooth operational handoffs, and complete VIN‑level tracking from trade‑in intake through final disposition. This role sits at the intersection of customer experience, transactional systems, and downstream operational workflows that support trade‑ins, remarketing, and vehicle acquisitions. 

This role is in direct partnership with the consumer facing product team, and accountable for the underlying systems, integrations, and internal tooling that power that experience - ensuring reliability, transparency, and auditability across the lifecycle of a traded vehicle. 

This is a highly strategic and technical individual contributor role, requiring strong judgment, deep systems thinking, and close collaboration with engineering, operations, and external partners.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Trade‑In Product Strategy 

• →Own the product vision, strategy, and roadmap for vehicle trade‑in systems within the direct‑to‑consumer transaction platform. 
• →Define how front-end trade‑in flows, internal operational tools, and external systems work together end‑to‑end. 
• →Translate business goals (conversion, valuation accuracy, operational efficiency, recovery value, risk mitigation) into clear product outcomes and prioritized initiatives. 
• →Partner closely with stakeholders in trade‑ins, remarketing, and vehicle acquisitions to shape scalable and executable plans. 

Own Trade‑In Integrations 

• →Lead external integrations that provide vehicle valuations and ultimately purchases vehicles taken in on trade. 
• →Define product requirements for valuation requests, pricing responses, eligibility rules, offer expiration, and transaction handoff. 
• →Serve as the primary product counterpart to the external platform, aligning on APIs, data contracts, SLAs, release coordination, and issue resolution. 
• →Ensure integrations support both real‑time customer interactions and downstream operational workflows. 

Vehicle Record & VIN‑Level Tracking Ownership 

• →Own the systems responsible for creating and maintaining a cohesive vehicle record for every traded‑in VIN. 
• →Ensure vehicles can be tracked from the moment a trade‑in is accepted through intake, storage, movement, and final disposition. 
• →Define status models, lifecycle events, and handoff points that provide clarity to operational teams and downstream systems. 
• →Ensure trade‑in vehicles are fully traceable, auditable, and reconciled across financial, operational, and partner systems. 

Internal Tooling & Operational Enablement 

• →Define internal tools and workflows that enable teams responsible for trade‑ins, remarketing, and vehicle acquisitions to:  
• →View trade‑in details, valuation data, and offer terms 
• →Track vehicle location, condition, and status post‑intake 
• →Manage exceptions, discrepancies, and disputes 
• →Coordinate handoff and disposal 
• →Design tooling that reduces manual work, improves accuracy, and supports operational scale. 
• →Balance operational speed with data integrity and audit requirements. 

Cross‑Functional Leadership 

• →Collaborate closely with engineering, operations, finance, legal, logistics, and customer experience teams. 
• →Partner with the customer experience product team to ensure underlying capabilities support a seamless and trustworthy customer journey. 
• →Act as a trusted advisor to senior stakeholders, clearly communicating tradeoffs, dependencies, and business impact. 

Technical & Platform Stewardship 

• →Partner with engineering to deliver scalable, reliable, and maintainable trade‑in systems. 
• →Influence architectural decisions around APIs, event flows, data models, and system boundaries. 
• →Ensure clean integration between trade‑in systems, transaction platforms, vehicle tracking, and downstream financial reporting. 

Operationalize & Measure Success 

• →Support rollout and iteration of trade‑in capabilities across markets and product lines. 
• →Define and track KPIs such as trade‑in attachment rate, valuation accuracy, exception rates, cycle time, and recovery value. 
• →Use data and operational feedback to continuously improve trade‑in reliability and efficiency. 

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.