Gate Ambassadors (Tram)

Job Overview. 

This position provides a variety excellent customer service functions (e.g., customer relations, crowd control, loading and unloading passengers from trams). 

Duties and Responsibilities include, but are not limited, to the following: 

• Greets guests with a friendly smile, warm welcomes and thank you. 

• Provides prompt and courteous customer service by evaluating guests needs through empathy, listening, specific questioning and effectively resolves matters through appropriate action, service or solution. 

• Provides guests with directions to different areas and information of activities planned for the day. 

• Interacts with guests to provide assistance on all things related to guests to ensure they have an enjoyable experience. 

• Consults guests and gets approval from guest before assisting them and moving their property. 

• Provides memorable guest service while engaging with guests as you support guests flow and lines and capacity in your assigned area. 

• Control access at trams loading and unloading areas and ensures all guests are in safe locations prior to tram departing. 

• Greets and verbally assist guests getting on and off the trams. 

• Complies with all safety policies, guidelines, and procedures. 

• Performs other related duties as assigned.   

Qualifications 

• Excellent customer service, communications skills, and problem-solving skills. 

• Good judgement and professionalism. 

• Ability to work cooperatively with team members and others. 

• Must be at least 18 years of age. 

Working Conditions 

• Ability to stand for long periods of time. 

• Moves objects up to 50 pounds. 

• Involves some exposure to hazards or physical risk that require following safety precautions. 

• Works outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes. 

• Works a flexible schedule including nights, weekends and holidays when necessary.