IT Coordinator

The IT Coordinator provides entry-level technical and operational support to the IT department, assisting with the organization's day-to-day technology needs. This position works under the guidance of IT leadership and offers an opportunity to gain practical experience in IT support, systems, networking, cybersecurity, and technology projects.

• →Provide first-level technical support for computers, printers, mobile devices, applications, and other technology equipment.
• →Assist with the setup, configuration, deployment, and maintenance of computers and peripheral devices.
• →Troubleshoot basic hardware, software, network, and connectivity issues and escalate more complex problems when required.
• →Assist with user account setup, access requests, password-related issues, and other routine administrative tasks in accordance with IT security policies.
• →Support the IT team with system upgrades, equipment replacements, software deployments, and technology projects.
• →Assist with the installation and troubleshooting of network-connected devices and basic network connectivity.
• →Maintain accurate IT equipment inventory and assist with technology asset lifecycle management.
• →Assist with cybersecurity and compliance activities, including security updates, vulnerability remediation, and adherence to company IT policies.
• →Document technical issues, resolutions, equipment changes, and support activities as required.
• →Coordinate with technology vendors and support providers under the direction of IT leadership.
• →Provide technology support during meetings, events, and other business activities when required.
• →Participate in training and professional development to continuously improve technical knowledge and skills.
• →Perform other IT-related duties and projects as assigned.

• Entry-level knowledge of computers, operating systems, networking, and common business applications.
• Strong interest in developing a career in Information Technology.
• Good troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Ability to work independently while also collaborating effectively with the IT team and other departments.
• Strong attention to detail and willingness to learn.
• IT-related education, coursework, or certifications are preferred but not required.
• Previous IT support experience is an advantage but not required.

Salary range: $12.00 USD - $14.00 USD per hour, plus gratuities.