People and Experience Manager

The People & Experience Manager is a hands‑on leader responsible for delivering consistent, high‑quality People operations across the full employee lifecycle for approximately 500 exempt and non‑exempt employees. Partnering closely with and receiving direction from the Sr. People & Experience Manager, this role plays a key part in ensuring employees are supported through critical moments, from onboarding and leaves of absence to workplace incidents and transitions.

This role combines day‑to‑day operational ownership with thoughtful execution, ensuring employee needs are addressed accurately, processes run smoothly, and the organization is well‑prepared to support a positive and reliable employee experience at scale.

Why This Role

This is an opportunity for a People professional who enjoys being close to the work and close to the employee experience. You’ll have meaningful ownership over core People operations that directly affect employees every day, while partnering with senior leadership to keep processes running effectively and consistently. If you thrive in a role where you can bring structure, solve problems, and make complex processes feel clear and manageable for employees, this role offers both impact and visibility.

Key Responsibilities

Leaves of Absence & Medical Administration
•    Administer leaves of absence in accordance with applicable laws and company policy
•    Serve as the intake point for LOA and medical related matters, including receipt, tracking, and management of documentation
•    Manage case files, correspondence, and system updates related to leave administration
•    Perform quality assurance reviews of LOA files to ensure accuracy, timeliness, and compliance
•    Escalate complex, sensitive, or high risk cases in alignment with established guidance

Workers’ Compensation & Incident Management
•    Submit, track, and manage workers’ compensation claims and related documentation
•    Respond to employee medical incidents or workplace injuries, ensuring timely reporting and follow up
•    Maintain workers’ compensation logs, records, and audit ready files
•    Support claim monitoring and ensure documentation consistency
•    Prepare summaries and reporting related to claim activity as needed

Compliance Governance & Readiness
•    Maintain labor law posters and required employee notices across applicable jurisdictions
•    Create, update, and maintain compliance logs, tracking tools, and audit support documentation
•    Execute ongoing compliance readiness activities
•    Prepare documentation and materials to support audits and compliance reviews
•    Proactively identify compliance risks and elevate findings appropriately

Employee Relations Support & Intake
•    Serve as an intake and documentation support resource for employee related matters
•    Assist with routing and tracking employee relations inquiries in accordance with established processes
•    Maintain accurate records and documentation related to employee matters
•    Exercise discretion, sound judgment, and confidentiality in all employee related activities

Reporting, Operations & Administrative Support
•    Produce compliance, risk, and trend reporting as requested
•    Maintain organized records, logs, and files to support operational efficiency and audit readiness
•    Handle incoming and outgoing People & Experience mail and documentation
•    Provide regular updates and status reporting through the Sr. People & Experience Manager
•    Support special projects and initiatives as assigned
 

Minimum Qualifications at Entry

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

· Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience

· 3+ years of experience in HR operations, compliance, employee relations support focused roles

· Demonstrated experience administering leaves of absence, workers’ compensation, and compliance processes

· Strong working knowledge of employment laws and regulatory requirements

· High attention to detail with the ability to manage confidential information independently

· Strong organizational, documentation, and follow-through skills

Essential Functions

· The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

· All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

· Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

· In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

· All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

· Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

· Required ability to handle multiple tasks concurrently.

· Handling and being exposed to sensitive and confidential information.

· Work primarily performed in an office environment.