Engagement Strategist - Marketing Cloud Account Engagement

• 5+ years of experience in a consultant or strategist-level role within the Salesforce ecosystem or a similar marketing automation space.
• Proven success navigating and configuring Salesforce Marketing Cloud Account Engagement (Pardot) to solve real-world marketing and sales alignment problems.
• Hands-on experience building, testing, and deploying solutions (Engagement Studio, automation rules, and grading/scoring) that meet complex client needs.
• A track record of translating high-level business requirements into clear, technical roadmaps while managing timelines.
• The ability to break down "tech-speak" into digestible training and documentation for stakeholders and end-users.
• Experience coordinating work with internal teams and contractors to deliver projects efficiently.

• Guide the client relationship by acting as a proactive partner and primary advisor for their marketing automation strategy and execution.
• Translate client business objectives into technical requirements, ensuring every automated journey we build has a clear purpose.
• Build and configure solutions within Account Engagement to automate lead flow, nurture prospects, and improve marketing ROI.
• Collaborate as a core member of a project team to lead marketing automation deliverables, while supporting the project lead with execution, coordination, and client-facing activities.
• Lead business process reviews to uncover marketing pain points and design the future state of a client’s automation environment.
• Empower client teams by leading training sessions and creating documentation that makes complex marketing workflows feel simple.
• Collaborate with the broader Sercante team to peer-review solutions and share knowledge that levels up the entire agency.

• Within 90 days, you have built a deep rapport with your initial clients and are confidently managing their project deliverables and roadmaps.
• By month 6, you have successfully delivered multiple projects on time, resulting in measurable improvements in client platform adoption.
• Within your first year, you are recognized as an indispensable extension of the client’s team, driving retention and identifying new opportunities for their growth.

At Sercante, we value passion, self-motivation, and a collaborative spirit. Our ideal team member is curious, detail-oriented, and committed to continuous learning. They excel in remote environments, are proactive problem-solvers, and embody these key qualities:

• Lifelong learner with a passion for diving deep into details.
• Self-driven and thrives in dynamic, ambiguous situations.
• Organized and deadline-oriented with a strong sense of ownership.
• Effective delegator who empowers team members.
• Resourceful and able to find solutions through research.
• Curious and adaptable to new challenges and opportunities.
• Embraces remote work and aligns with our core values.
• Thoughtful communicator who clarifies client needs before proceeding.

If you want to be part of building a truly great growth company—and if you want to help cultivate a culture that is differentiated and that creates value for customers and colleagues alike—then you might be a fit for Trilliad.

Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show-up for each other, our customers, and the work. Because at Trilliad, how we do things matters just as much as what we do.

When you show up in this way—bringing your best and living our Leadership Principles—you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive.

• You’ll stretch your skills and shape your career through work that pushes boundaries and raises the bar.
• You’ll have access to world-class training and development.
• You’ll have the clarity and tools to deliver results that matter.

• You’ll be guided by leaders who are worth following.
• You’ll build relationships that go beyond the job.
• You’ll be invited to offer thoughtful feedback, and when you do your voice will be heard.

• Great results will be recognized and celebrated.
• You’ll work in an environment with teammates who have your back.
• You’ll receive competitive pay and benefits that recognize your impact and support you inside and outside of work.

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills, and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture, and at Trilliad, we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.